Cannot Access the Website!

Assalamu alaykum

Normally we tend to get requests from clients that they no longer are able to access their website!

99.99 % of the time this is due to their IP being blocked on the firewall (the other .1 % would be server issues which we would already be aware of since we have 24/7 Pro active monitoring)

One of the main reasons of this is due to the client having multiple sessions of FTP open…in other words they are already using FTP to upload their files and they happen to have another few sessions open

The server interprets this as a Brute Force attack..which basically means that if things someone is trying to flood FTP thus blocking the IP address

If you find this is the case all you need to do is contact us Email us (Clients should already have backup email addresses to contact us on) instead since if you are blocked then all the sites on the server will be blocked including the support site

For System administrators and those with dedicated servers login to SSH and run the following

cd /etc/apf

pico deny_hosts.rules

then find the IP in the deny_hosts.rules file and remove it then save it

then you need to restart APF (APF being the firewall service)

service apf restart

and you should be able to get back on!


PHPSuExec Installed .and ramadhan Mubarak


Late ramadhan Mubarak to everyone! Left it till late!

Yesterday we installed PHPSuExec on the server…….Went ok until permissions on certain websites got messed up

If anyone has any .htaccess files which they have modified or if they have php_flags in the .htaccess file then this needs to be removed and moved to php.ini file which you need to create in your public_html folder

In other words if you find that your site has all of a sudden come up with a 500 internal server error go to your public_html folder, look for a file called .htaccess then edit that and if you see a line of code that says php_flag then delete it or comment it out, and create a file called php.ini in the public_html folder orwhatever directory you have it in and copy it there and move every command on the .htaccess file that starts with php_flag


.htaccess = php_flag register_globals on
php.ini =

Everytime you get an Internal Server error, check your error log in cpanel. This normally gives a clue as to where the error originated from

If you get stuck log a support ticket at and we will be able to sort this out for you